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Welcome to MACMA

Founded in 1986, The Mid Atlantic Club Management Association (MACMA) is a non profit trade association made up of health and fitness clubs and vendors. MACMA’s overall mission is to provide affordable industry specific education, serve as an advocate with state and local lawmakers and provide networking opportunities to its members.

Upcoming Events

2017 Workshop & Webinar Schedule

Who is presenting MACMA's 2017 Webinars?

Workshop with Jonathan Ross
When: November 18, 2017
Where: Columbia Gym
Presenter: Jonathan Ross 
*Members and Non Members Invited

REGISTER

2018 MACMA Annual Conference & Golf Tournament

SAVE THE DATE
Date:     July 11-12, 2018
Where:  Westin Hotel & Conference Center
Renditions Grand Slam Experience 
Invitees: Members/ Non Members
Vendors

*2018 Room Reservations Link
Register for Conference HERE
Sign Up for Golf HERE

Check out the Conference Program from 2017

2018 Awards of Excellence Application
2018 Distinguished Service Award Application 

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Plan Ahead!

When: November 16th at 2pm
Topic: Revenue, Retention and Results
Presented by:Bill McBride, BMC3

Register



Recent Posts

TeamQuest4ALS

Support ALS research through Augies Quest.

Together we can make a difference !
Email Kerry if you would like more details.


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Bryan Williams Tip of The Month

This Month's Tip: When the customer walks into your business, is the staff just mulling around or do they appear to be ready to serve? The same applies for service provided over the phone. Does the phone ring 10 times before it gets answered or is there a standard for it to be answered within three rings (or less)? The customer really shouldn't have to wait…ever. If they do, it is your responsibility to apologize for the delay. When waiting is inevitable, be sure to acknowledge those customers who are waiting, even if it’s not their turn. A simple gesture like a smile or eye contact may suffice. The acknowledgement sends the message that “I see you, and look forward to serving you as soon as possible”.


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Legislative News & Updates

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