Wishing you a happy and healthy holiday season!
From the MACMA Board of Directors
Enjoy this webinar with Trish Blackwell
Founded in 1986, The Mid Atlantic Club Management Association (MACMA) is a non profit trade association made up of health and fitness clubs and vendors. MACMA’s overall mission is to provide affordable industry specific education, serve as an advocate with state and local lawmakers and provide networking opportunities to its members.
SAVE THE DATE
Date: July 11-12, 2018
Where: Westin Hotel & Conference Center
Renditions Grand Slam Experience
Invitees: Members/ Non Members
Check out the Conference Program from 2017
When: January 18th at 2pm
Topic: Creating an Unparalleled Member Experience
Presented by: Chris Stevenson, Technogym Master Trainer
This Month's Tip: When the customer walks into your business, is the staff just mulling around or do they appear to be ready to serve? The same applies for service provided over the phone. Does the phone ring 10 times before it gets answered or is there a standard for it to be answered within three rings (or less)? The customer really shouldn't have to wait…ever. If they do, it is your responsibility to apologize for the delay. When waiting is inevitable, be sure to acknowledge those customers who are waiting, even if it’s not their turn. A simple gesture like a smile or eye contact may suffice. The acknowledgement sends the message that “I see you, and look forward to serving you as soon as possible”.