Founded in 1986, The Mid Atlantic Club Management Association (MACMA) is a non profit trade association made up of health and fitness clubs and vendors. MACMA’s overall mission is to provide affordable industry specific education, serve as an advocate with state and local lawmakers and provide networking opportunities to its members.
Who is presenting MACMA's 2021 Webinars?
Presenter List Coming soon
MACMA Annual Conference & Golf Tournament
Date: Hoping to see you in 2022 !
Invitees: Club Members/ Non Members
Please Read Association Letter effective January 1, 2021
Thank you to all our past Sponsors and Attendees. We look forward to seeing you at MACMA Events in the fourth quarter of 2021!
When: January 21, 2021
Presented by: Erin Kelly
Sponsored by Forte
The MACMA Board hopes that you stay healthy and safe. We look forward to engaging with you all in the future!
This Month's Tip: When the customer walks into your business, is the staff just mulling around or do they appear to be ready to serve? The same applies for service provided over the phone. Does the phone ring 10 times before it gets answered or is there a standard for it to be answered within three rings (or less)? The customer really shouldn't have to wait…ever. If they do, it is your responsibility to apologize for the delay. When waiting is inevitable, be sure to acknowledge those customers who are waiting, even if it’s not their turn. A simple gesture like a smile or eye contact may suffice. The acknowledgement sends the message that “I see you, and look forward to serving you as soon as possible”.