Welcome to MACMA

Founded in 1986, The Mid Atlantic Club Management Association (MACMA) is a non profit trade association made up of health and fitness clubs and vendors. MACMA’s overall mission is to provide affordable industry specific education, serve as an advocate with state and local lawmakers and provide networking opportunities to its members.

Upcoming Events

2019 MACMA Annual Conference & Golf Tournament

MACMA Annual Conference & Golf Tournament

Date:     July 10-11, 2019
Where:  Westin Hotel & Conference Center
Annapolis, Maryland
Renditions Grand Slam Experience 
Invitees: Club Members/ Non Members

Check out the Program
for Conference 
Sign Up for
Room Reservation Link

2019 Award Nomination Forms
Outstanding Community Service Award
Distinguished Employee Award

Vendor Shipping Information

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Plan Ahead!

When:June 20 at 2pm
Topic: What Your Competition Does Not Want You To Know About Social Media
Presented by: David Steel

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Recent Posts

Annual Conference Presentations

Presentation Access

Sheldon McBee


Next issue Coming Soon

E-News Submission and Distribution Schedule

Board Meeting

The MACMA Board Meeting was held in the Museum at Hockessin Athletic Club! We took a tour of the Club during our visit and saw what a wonderful community it is !

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Support ALS research through Augies Quest.

Together we can make a difference !
Email Kerry if you would like more details.

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Bryan Williams Tip of The Month

This Month's Tip: When the customer walks into your business, is the staff just mulling around or do they appear to be ready to serve? The same applies for service provided over the phone. Does the phone ring 10 times before it gets answered or is there a standard for it to be answered within three rings (or less)? The customer really shouldn't have to wait…ever. If they do, it is your responsibility to apologize for the delay. When waiting is inevitable, be sure to acknowledge those customers who are waiting, even if it’s not their turn. A simple gesture like a smile or eye contact may suffice. The acknowledgement sends the message that “I see you, and look forward to serving you as soon as possible”.

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Legislative News & Updates

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