Read this Issue
Founded in 1986, The Mid Atlantic Club Management Association (MACMA) is a non profit trade association made up of health and fitness clubs and vendors. MACMA’s overall mission is to provide affordable industry specific education, serve as an advocate with state and local lawmakers and provide networking opportunities to its members.
MACMA Annual Conference & Golf Tournament
Date: July 10-11, 2019
Where: Westin Hotel & Conference Center
Renditions Grand Slam Experience
Invitees: Club Members/ Non Members
2019 Outstanding Service Award
When:April 18 at 2pm
Topic: 7 Training Programs To Develop Your Managers and Staff
Presented by: Will Phillips
The MACMA Board Meeting was held in the Museum at Hockessin Athletic Club! We took a tour of the Club during our visit and people were even swimming in the outdoor pool surrounded by snow !
This Month's Tip: When the customer walks into your business, is the staff just mulling around or do they appear to be ready to serve? The same applies for service provided over the phone. Does the phone ring 10 times before it gets answered or is there a standard for it to be answered within three rings (or less)? The customer really shouldn't have to wait…ever. If they do, it is your responsibility to apologize for the delay. When waiting is inevitable, be sure to acknowledge those customers who are waiting, even if it’s not their turn. A simple gesture like a smile or eye contact may suffice. The acknowledgement sends the message that “I see you, and look forward to serving you as soon as possible”.